Top Clean · Kuala Lumpur & Selangor
Cleaning questions, clearly answered.
Service areas, cleaning tools, visit arrangements and payment details for Top Clean in Kuala Lumpur and selected Selangor neighbourhoods.
FAQ
Cleaning FAQs
Which areas does Top Clean cover?
Top Clean serves the Kuala Lumpur and selected Selangor neighbourhoods listed on our service area page. Availability is confirmed using your full address before booking. Klang, Putrajaya, Cyberjaya, Semenyih, Rawang are not currently served.
What is the difference between 1 cleaner for 4 hours and 2 cleaners for 2 hours?
Both provide four combined hours of cleaning work. One cleaner stays for four hours; two cleaners each stay for two hours. These are alternative staffing arrangements, subject to availability. The agreed priorities and scope determine what can be completed; the time allowance does not promise a complete clean of every room.
Are parking, transport and SST charged separately?
Parking, transport & SST are currently included in the cleaning fee.
Do I need to provide cleaning tools?
Optional tool set · RM50 per visit No tool fee when you supply suitable tools and products. The RM50 tool add-on does not apply to Upholstery, car seat, carpet/rug, curtain or Deep Cleaning. Specialist equipment is arranged with the service scope. Stepladder, Vacuum cleaner, Mop & bucket, Broom & dustpan, Microfibre cloths, Scrub brushes & sponges, General cleaning products.
How do I pay Top Clean?
Payment is arranged after your quotation is confirmed, through Razorpay or DuitNow QR. Available payment methods are shown at checkout; PayLater is subject to provider eligibility and terms. All payments must be payable to TOP CLEAN PROFESSIONAL SDN. BHD.. Contact inquiry@mytopclean.com if you need to confirm payment instructions.
What is the cancellation or rescheduling policy?
All cancellation or rescheduling requests must be made at least 12 hours before the scheduled cleaning start time. Cancellations made on the scheduled cleaning date incur a charge of 50% of the cleaning fee.
Do you offer weekly and every-2-week home cleaning?
Yes. Home general cleaning can be requested weekly or every 2 weeks. The quote is based on the home and agreed scope, not a promotional bundle.
Do you clean business premises as well as homes?
Yes. Services include offices and commercial premises, clinics, food premises and factories. Each site receives a scope based on its areas, access and operating requirements.
Do you offer deep cleaning, post-renovation, move-in/out and upholstery cleaning?
Yes. These services are available alongside regular cleaning. The quote depends on the site condition, requested tasks and, for upholstery, the material and care instructions.
Do you advertise fixed package prices?
No package promotions are planned. We provide a clear quote for the requested visit or site scope before confirming the booking.
Do you provide disinfection or specialist industrial cleaning?
Only when the site requirements, procedures, products and staff capability have been confirmed. General cleaning does not automatically include disinfection, clinical waste handling or hazardous-material work.